Shipping

Shipping Information

Within Australia

  • GemRox ship all orders using Australia Post from our Sydney studio.

Order processing times

  • We aim to process all orders within 1-2 business days.
  • Orders received over a weekend will be processed on the following Monday.
  • Orders made on a public holiday will be processed the following business day.
  • A tracking number will be provided to you via email, once we have packed and labelled it.
  • If you haven't received a tracking confirmation from us,please check your spam folder and if it's still not there, contact us at info@gemrox.com.au
  • It can take up to 24 hours to become active and traceable via Australia Post.
  • You can track the progress of your order here
  • Delivery timings are subject to Australia Post.
  • Please notify us if your goods are not delivered within the estimated time frame.

Domestic Shipping from Australia Post website as at 19/08/21

From Sydney to

Standard

Post

Express

Post

NSW

2-4 days

1-3 days

ACT

2-4 days

1-3 days

VIC

3-5 days

2-3 days

QLD

3-5 days

2-3 days

SA

5-7 days

2-3 days

WA

7-10 days

3-4 days

NT

8-11 days

4-6 days

TAS

5-8 days

2-4days

 

Set Delivery costs within Australia via Australia Post.

Standard Post:$8.95 AUD
Standard Post with signature: $11.95 AUD
Express Post with signature : $17 AUD
Free shipping Australia wide on orders : $75+
International Shipping: $30 AUD 

We highly recommend to add signature to your delivery as it will help avoid any potential package losses.

Delayed or Missing Parcels

  • In the unlikely scenario that your parcel goes missing after it has been delivered, you will need to contact Australia Post here with your tracking number. However if you need any extra help ,please reach out to us at info@gemrox.com.au

International Shipping:

  • For international customers, we use Australia Post.
  • Due to Covid, there maybe delays dependent on Australia Post.
  • All international orders are tracked.
  • Please note we are not responsible for any charges or taxes incurred at customs, this is the responsibility of the buyer.
  • The prices quoted do not include any import duties or local sales taxes you may incur, these may be charged upon entry to your country.
  • For more information please contact your local customs offices.

If you have any concerns about shipping or would like to speak to us ,please feel free to email us at : info@gemrox.com.au

Packaging Information:

  • All crystals are wrapped in bubble wrap for protection and a lot of care is taken to ensure they arrive safely from our end.
  • Occasionally breakages may occur during transit. If that is the case, please let us know as soon as possible by sending us a photo and your details to info@gemrox.com.au